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Certara Service Desk

Welcome to the Certara Service Desk

Portals

  • Certara Product Support

    Welcome! Submit a request or explore available options to receive the assistance you need.

    For urgent matters, please contact us:

    📧 support@certara.com
    📞 +1 919-852-4620

    We value your inquiry and are committed to delivering prompt, high-quality support.

  • Certara AI Service Desk

    Welcome! You can raise a request for Certara AI Service Desk using the options provided.

  • BaseCase Support

    Welcome! Raise a support request for BaseCase or browse the BaseCase Support website.

  • Certara Admin Service Desk

    Submit a request for the Certara Admin Service Desk

  • Chemaxon Support Portal

    Welcome! You can raise a request for Chemaxon Support Portal using the options provided.

Suggested forms

  • BaseCase General Support in BaseCase Support

    Need help to access BaseCase? Need to know how to do something in BaseCase? Having any issues? Let us know and we will get right on it!

  • Create A Case in Certara Product Support

    Create a new support case for technical issues, product questions, or troubleshooting assistance.

  • General Support in Certara AI Service Desk

    Have any questions, need guidance, or unsure how to do something in the Certara AI suite? Seek assistance for app configuration or get answers to your how-to questions. Our dedicated team is ready to help you promptly and efficiently.

  • Service Request in Certara Admin Service Desk
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